Medical‑grade skincare is formulated with higher concentrations and more advanced actives than standard over‑the‑counter products. It’s developed and tested to deliver visible clinical results and is often used alongside professional treatments such as lasers and peels.

Each product targets specific concerns (pigmentation, sensitivity, acne, lines, texture, hydration). We recommend booking a 20‑minute Skin Check or consulting our detailed product pages, ingredient lists, and “Who it’s for / not for” sections to match your concerns and skin type.

Yes. Many products (e.g., Obagi, SkinCeuticals, Neova, Sente) are formulated for sensitive or reactive skin when introduced correctly. Always patch‑test and follow our Gradual Introduction guidance. If you’re unsure, choose our Skin Check consultation for a personalised plan.

Most products are non‑prescription but often recommended or used by dermatologists and aesthetics professionals. For prescription‑only items, we will guide you through the process where required.

To ensure your safety and skin integrity, specific products require a brief 3‑question skin profile so our team can verify suitability and recommend complementary products. It’s your first step toward a personalised, medically informed routine.

Most accounts are reviewed within 24–48 business hours. If you don’t hear from us, email or WhatsApp our Skin Concierge (concierge@themethodskin.com / +30 6932653404) quoting your full name and email address.

Yes. You can adjust your shipment frequency, skip a month, pause, or cancel your subscription from your account dashboard. We also welcome manual adjustments via the Skin Concierge.

All orders are dispatched from our UK medical‑grade warehouse via GetHarley to worldwide destinations, including the Middle East, India, China, and the Americas.

- UK: 1–3 working days  
- EU & International: 3–7 working days  

Delivery times may extend due to local customs or aviation disruptions. We provide live tracking and proactive updates via email.

- UK: £3.99 on orders under £200 | Free shipping on orders £200+  
- International: For accurate shipping fees please add products to your cart and view at checkout.

Protect your order against loss, damage, or customs issues.

You can return unopened, unused products within 14 days of purchase. Contact our Skin Concierge for a returns number and full instructions. Due to hygiene and medical‑grade standards, opened products cannot be accepted for return but may be exchanged under clinical guidance.

Learn more on our Shipping & Returns Policies.

Begin with:  
- A cleanser
- A treatment (e.g., retinoid, vitamin C, pigment corrective)  
- A moisturiser  
- A broad‑spectrum SPF

Use our product filters (by skin type, concern, and strength) or book a Skin Check for a tailored starter plan.

We carry a curated selection of leading medical‑grade brands including Sente, Obagi, SkinCeuticals, Neova, Medik8, and more. Our entire portfolio is listed here. Not seeing what you're looking for? Chances are we have access, as we work with over 500 skincare brands through GetHarley. Just drop your friendly Skin Concierge an email and we'll take care of the rest.

Yes. Many products are available in our clinically‑tested kits (e.g., Even Skin Tone Kit, Night Repair Kits) that combine complementary actives for enhanced results and value.

A 20‑minute Skin Check is a online video call where you discuss your skin concerns, medical history, and current routine. We then send you a personalised product list with their benefits and ongoing support via email, WhatsApp, or text.

Most patients benefit from a follow‑up every 2-4 months while introducing new actives and monitors for sun damage and ageing. Our Skin Concierge can schedule these for you.

You can reach our team:  
- WhatsApp: +30 6932653404
- Email: concierge@themethodskin.com  
- Phone: +1 3502406689

Please quote your full name +/- order number for a faster response.