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Refunds & Returns

We're here to help. If for any reason you need to return any The M-ethod product bought via this website, please contact our customer service team for easy and helpful instructions, which you will find in your order confirmation and shipping tracking email.



We offer a 14-Day Returns Policy.



Purchase direct from them-ethod.com with confidence, and definitely no hassle. If you change your mind about your purchase for any reason, we simply ask that any product is returned to us in a saleable condition within 14 days after purchase. 

Please remember, when returning any kit item, you must return the entire set. Please allow up to 10 working days from the day of returning your item(s) for the return to be processed. You will then receive a full product refund (to the same payment method used for purchase) or product exchange as you prefer.

 Simply contact us for a returns number and upon receipt of your product, we will issue you with a refund. 



We reserve the right to amend this returns policy at any time.

The returns policy is for goods purchased on the website, by mail, over the telephone or directly from our clinic.

Please note that we cannot allow prescription items to be returned for a refund once they have been dispatched by the Pharmacy. If you have unwanted prescription items, please take them to your local Pharmacy for safe disposal. 

For non-prescription items, if after receiving your goods, you decide that you no longer wish to use them, you have the right to return them within 14 days of receipt, provided that they are returned to us undamaged and unopened.

The M-ethod™ will only send out new products to you that are in prime condition. If you receive your package to sign for from the post office and it appears to be damaged, please inspect the contents before signing for it. If the contents appear to be damaged, decline to sign for the package and it will be returned to us. We will issue you with an immediate replacement.

After signing for the package, should you subsequently find that any of your products are damaged or faulty, you must notify us within 48 hours of receipt and return the goods to us in their original packaging. We will issue you with a replacement product upon receipt of the returned goods.

When contacting us, please provide full details of the customer order number and the goods in question and email us at: order@them-ethod.com.

In the case of a return, on receipt of the returned goods, we will issue a refund of the amount paid for the goods, less a restocking fee of £‎10. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Postage or other return costs will be the customer's responsibility unless specifically stated otherwise, and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

You are advised to return the parcel by RECORDED DELIVERY to the address as advised. We cannot be held responsible for returned goods that do not reach our partners’ Returns Department.