FAQs
Where does The M-ethod™ ship to?
Worldwide! We have been helping 100's of patients across the UK to get their prescriptive skincare products to them. Now, we are also offering international shipping, all through our Skin Concierge at GetHarley.
How long will it be before I receive the products I ordered?
In the UK, any product that has been ordered before 1pm on a weekday will be shipped to your door, free of charge (on orders over £100), fully-tracked via Royal Mail and should arrive with you within a few working days. Orders during the weekend will be dispatched on Monday.
For international shipping, it will take 3-7 business days depending on your location. Learn more on our Shipping & Refund Policy.
How can I reorder my skincare products online?
Repurchase of your products could not be easier. Simply contact us with the products you wish to reorder, and receive your skincare plan via our Skin Concierge at GetHarley.
How much does a video consultation with The M-ethod™ cost?
Our skincare consultations and reviews with the M-ethod™'s resident clinician & Obagi UK Ambassador, Dr Mandy, are charged at £40.
For aesthetic treatment consultations with Dr Mandy, we charge a £120 consultation fee which also secures you appointment. This is redeemable against any treatment.
How can I book my video skincare consultation?
Whether you are brand new to The M-ethod™ or a returning client who wish a review appointment, simply click here, and enter a few of your details. It should take you no longer than a few minutes to book your consultation.
What should I expect from my video skincare consultation with The M-ethod™?
Your M-ethod™ Skin Specialist will ask you a number of questions about your concerns, medical history and current skincare routine - so if you need to prepare anything for us, do this in advance. We will then advise you of the best skincare regime for your skin, within your budget.
How should I prepare for my video skincare consultation?
Your M-ethod™ Skin Specialist will take note of your previous medical concerns and any notes you leave for them, but there are a few things you can do to get the most out of your virtual skincare consultation.
1. Make a list of any questions/problems or concerns you wish to discuss beforehand - this will prepare you with what you would like your therapist to focus on.
2. Grab a pen & paper - you may want to note down any important points, hints or tips on skincare.
3. Check you have a good quality internet connection, your sound and mic are turned on and that there is good lighting in the room.
4. Ideally, remove any make-up you are wearing and cleanse your skin before your video consultation appointment - this will assist your therapist in being able to analyse your skin more accurately.
5. Try keeping a skin diary - it will help you to identify your most pressing skin concerns, so we can keep the consultation focussed on helping you the best we can!
How do I contact The M-ethod™ Aesthetics Skin Clinic?
The easiest way to get in touch with us is by emailing hello@them-ethod.com - we can answer any questions you may have or direct your question to a M-ethod Skin Specialist.
Our HQ is based at 71-75 Shelton Street London WC2H 9JQ and our company number is 14931269.
Why the M-ethod™? How are you better than a medispa and/or dermatologist
Visiting a medispa or dermatologist can be daunting and costly. But we see them as fellow advocates of skincare, not competitors. In fact, we like them. Just that with a wide variety of treatments available, some of these may tend to be oversold, promising results they cannot guarantee. We don’t provide all the cosmetic treatments under the sun; whatever we do offer, they are backed by science.
The M-ethod™ operates on a 100%-transparent policy, which means we only recommend products and/or treatments based on your skin rejuvenation goals and lifestyle. With her amassed experience in head and neck surgery and facial aesthetics, Dr Mandy is well-positioned to give professional treatment and advice that are clinically proven.
How is my information handled?
At the M-ethod™, client information is handled confidentially, in line with General Medical Council guidelines. You may get relevant emails regarding your appointment and consultation, and the occasional promotional notification (if you opt-in). We will never sell or pass over your information to third parties in accordance to GDPR regulations.
Why do I need a follow-up consultation?
We want to know what works and what doesn’t for you. This is a journey, not a one-stop liaison. The follow-up consultation explores your changing needs, and tailors your regime accordingly.
Where are your treatments carried out?
Dr Mandy and her curated team delivers results-driven treatments that are clinically proven at our London Fitzrovia clinic.
In Athens, Greece, Dr Mandy partners with trusted skin clinics to deliver the same, effective treatments for our Greek clients.
Skin health and pre-treatment consultations are carried out virtually, in the comfort of your own space.
Where can I find medical-grade skincare and be sure that they are authentic products?
The M-ethod™ is an authorized stockist for all medical-grade skincare brands carried on our website, and in-clinic. On top of being a certified Obagi® Skin Health Professional, our director - Dr Mandy - is registered with the General Medical Council and fully insured with Hamilton Fraser. Our curated collection is exclusively dispensed by only licensed physicians around the world and by working with Dr Mandy you are gaining access to the top medical-grade skincare brands unavailable on the high street.
This means you can be 100% confident that you are purchasing only genuine quality products when you shop at the M-ethod™ - all of which have been rigorously tested for their safety and efficacy.
Can you dispense prescription drugs like Roaccutane?
Prescriptions for topical medications as well as short courses of oral medications are available to UK residents. At the M-ethod™, we advocate a gentle and holistic approach to all of the skincare concerns, and avoid prescribing long-term courses of oral medications.
If you are already taking prescription drugs, the M-ethod™ incorporates your needs to build a bespoke routine that compliments your current medications, with the use of medical-grade skincare and in-clinic treatments.