FAQs
Medical‑Grade Skincare & Consultations
What does “medical‑grade” skincare mean?
Medical‑grade skincare is formulated with higher concentrations and more advanced actives than standard over‑the‑counter products. It’s developed and tested to deliver visible clinical results and is often used alongside professional treatments such as lasers and peels.
How do I know if a product is right for my skin?
Each product targets specific concerns (pigmentation, sensitivity, acne, lines, texture, hydration). We recommend booking a 20‑minute Skin Check or consulting our detailed product pages, ingredient lists, and “Who it’s for / not for” sections to match your concerns and skin type.
Can I use medical‑grade products if I have sensitive skin?
Yes. Many products (e.g., Obagi, SkinCeuticals, Neova, Sente) are formulated for sensitive or reactive skin when introduced correctly. Always patch‑test and follow our Gradual Introduction guidance. If you’re unsure, choose our Skin Check consultation for a personalised plan.
Do I need a prescription from my doctor to use these products?
Most products are non‑prescription but often recommended or used by dermatologists and aesthetics professionals. For prescription‑only items, we will guide you through the process where required.
Account & Access
Why do I need an account to purchase certain products?
To ensure your safety and skin integrity, specific products require a brief 3‑question skin profile so our team can verify suitability and recommend complementary products. It’s your first step toward a personalised, medically informed routine.
How long does it take to get my account approved?
Most accounts are reviewed within 24–48 business hours. If you don’t hear from us, email or WhatsApp our Skin Concierge (concierge@themethodskin.com / +30 6932653404) quoting your full name and email address.
Can I change my subscription plan or products at any time?
Yes. You can adjust your shipment frequency, skip a month, pause, or cancel your subscription from your account dashboard. We also welcome manual adjustments via the Skin Concierge.
Shipping, Delivery & Returns
Where do you ship from and to?
All orders are dispatched from our UK medical‑grade warehouse via GetHarley to worldwide destinations, including the Middle East, India, China, and the Americas.
How long does delivery take?
- UK: 1–3 working days
- EU & International: 3–7 working days
Delivery times may extend due to local customs or aviation disruptions. We provide live tracking and proactive updates via email.
How much is shipping?
- UK: £3.99 on orders under £200 | Free shipping on orders £200+
- International: For accurate shipping fees please add products to your cart and view at checkout.
Shipping Protection (optional)
Protect your order against loss, damage, or customs issues. International orders are not fully insured without this add‑on.
Can I return or refund my order if I change my mind?
You can return unopened, unused products within 14 days of purchase. Contact our Skin Concierge for a returns number and full instructions. Due to hygiene and medical‑grade standards, opened products cannot be accepted for return but may be exchanged under clinical guidance.
Learn more on our Shipping & Returns Policies.
Products, Sets & Routines
How do I choose which products to start with?
Begin with:
- A cleanser
- A treatment (e.g., retinoid, vitamin C, pigment corrective)
- A moisturiser
- A broad‑spectrum SPF
Use our product filters (by skin type, concern, and strength) or book a Skin Check for a tailored starter plan.
Do you sell brands other than Skinceuticals and Neova?
Yes. We carry a curated selection of leading medical‑grade brands including Sente, Obagi,SkinCeuticals, Neova, Medik8, and more. Product ranges are listed here.
Can I buy multi‑packs or kits for better value?
Yes. Many products are available in our clinically‑tested kits (e.g., Even Skin Tone Kit, Night Repair Kits) that combine complementary actives for enhanced results and value.
Consultations, Support & Next Steps
How does a Skin Check work and how long does it take?
A 20‑minute Skin Check is a online video call where you discuss your skin concerns, medical history, and current routine. We then send you a personalised product list with their benefits and ongoing support via email, WhatsApp, or text.
How often should I have a follow‑up review?
Most patients benefit from a follow‑up every 2-4 months while introducing new actives and monitors for sun damage and ageing. Our Skin Concierge can schedule these for you automatically.
How can I contact the Skin Concierge?
You can reach our team:
- WhatsApp: +30 6932653404
- Email: concierge@themethodskin.com
- Phone: +1 3502406689
Please quote your full name and order number for a faster response.