Versand

Fast, Reliable Delivery UK & Worldwide

At The M-ethod Skin by Dr Mandy Mak, we understand that your skincare routine shouldn't be interrupted. That's why we've partnered with GetHarley Skin Concierge and official medical-grade brand distributors to deliver your premium products swiftly and securely, anywhere in the world.

UK Deliveries (Free Express Shipping)

• £5.00 on orders under £200  
• FREE on orders £200+  
• 1-3 working days via Royal Mail, DPD, or UPS  
• Fully tracked from dispatch  

International Express Shipping

• 3-7 working days via FedEx, UPS, DPD Local, or Skynet  
• Customs fully handled – no surprise fees or clearance notices  
• Transparent pricing shown at checkout (no hidden costs)  
• Allow up to 14 days for customs processing in some regions

What Sets The M-ethod Skin Apart

✅ No customs surprises – We pre-pay and process everything  
✅ 100% tracked from UK warehouse to your door  
✅ Authentic medical-grade products direct from official distributors  
✅ Reorder made easy through your personal Skin Concierge account  
✅ Carbon-neutral UK deliveries

Questions? Your dedicated Skin Concierge is available via WhatsApp (+30 6932653404) or email (concierge@themethodskin.com). We're here to ensure your skincare arrives perfectly

Shop with confidence – your medical-grade skincare, delivered flawlessly worldwide.

 

The Small Prints

The goods cannot be redelivered to a different delivery address. In the event of a failed delivery attempt, please contact us within 5 business days to arrange for re-delivery. Otherwise, you shall be refunded in the purchased goods value and when the items are sent back to The M-ethod™ Skin. We reserve the right to deduct a nominal fee for redeliveries (of up to £10 or equivalent).

Any inaccuracy in the contact details or postal details provided may delay or prevent delivery and we are not liable for such delay or non-delivery.

Any items returned to sender will be considered unwanted.

*Please note that distributors aim to dispatch all orders within 3 working days. Delivery times are to be used as a guide only and unfortunately, from time to time there may be delays to delivery.

Back orders: Occasionally some items will be available to back order when they are out of stock and we are expecting new stock to arrive. We will advise you when your products are back in stock and aim to dispatch back ordered items as soon as they are available for shipping.

Payment is taken upon checkout. We may not accept your order for products if an item you have ordered is out of stock, if we have identified a product with pricing error, or if we are unable to obtain authorisation for your payment.

Please note that we reserve the right to reject any offer to purchase by you at any time.

All prices are displayed including VAT and exclusive of delivery charges for the UK. Further terms may apply for International shipments.

We will endeavour to contact you and to assist you to minimise delays, however, we cannot be liable for delays outside of our control, for example, we are not responsible for delays caused by destination customs clearance processes for International deliveries or our supply of the products is delayed by an event related to the suppliers.

Provided we do this we will not be liable for delayed caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

In any event, we will dispatch the goods to you within 14 days of the day on which we accept the order.

Inspection of Goods

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, and/or you return the goods in accordance with our Returns section (see below). If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.