Shipping & Refund Policy
Fast, Reliable Delivery UK & Worldwide
At The M-ethod Skin by Dr Mandy Mak, we understand that your skincare routine shouldn't be interrupted. That's why we've partnered with GetHarley Skin Concierge and official medical-grade brand distributors to deliver your premium products swiftly and securely, anywhere in the world.
UK Deliveries (Free Express Shipping)
- £5.00 on orders under £200
- FREE on orders £200+
- 1-3 working days via Royal Mail, DPD, or UPS
- Fully tracked from dispatch
International Express Shipping
- 3-7 working days via FedEx, UPS, DPD Local, or Skynet
- Customs fully handled – no surprise fees or clearance notices
- Transparent pricing shown at checkout (no hidden costs)
- Allow up to 14 days for customs processing in some regions
What Sets The M-ethod Skin Apart
✅ No customs surprises – We pre-pay and process everything
✅ 100% tracked from UK warehouse to your door
✅ Authentic medical-grade products direct from official distributors
✅ Reorder made easy through your personal Skin Concierge account
✅ Carbon-neutral UK deliveries
Questions? Your dedicated Skin Concierge is available via WhatsApp (+30 6932653404) or email (concierge@themethodskin.com). We're here to ensure your skincare arrives perfectly
Shop with confidence – your medical-grade skincare, delivered flawlessly worldwide.
Simple, Transparent Returns – Shop With Confidence
We're committed to your complete satisfaction with every medical-grade skincare purchase. Our returns process is designed to be straightforward and hassle-free.
14-Day Returns Policy
- Full refund or exchange within 14 days of purchase
- Unopened products in original, saleable condition
- Entire kits must be returned complete
- Contact your Skin Concierge for your personalised returns number
Initiate easily: Reply to your order confirmation email or WhatsApp (+30 6932653404). We'll provide instructions and your returns number and take care of the rest.
What We Accept
✅ Unopened, unused products with intact seals
✅ Original packaging and complete kits
✅ Within 14 days of order being sent out
✅ Full refund to original payment method
✅ Product exchange if preferred
Important: Due to medical-grade hygiene standards, opened products cannot be accepted for return unless clinically incompatible (exchange available via consultation).
For more information please visit our dedicated pages for Shipping and Returns Policy.